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Support

Key Highlights

Defined Communication Channels

Seamless coordination between Onqanet Technologies and customers through structured, role-based channels.

Structured Escalation Matrix

A 3-level escalation framework ensuring faster resolution of critical concerns with clear ownership.

Transparent Reporting

Regular project-level communication with full visibility into status, risks, and milestones at all times.

Quick Decision Support

Minimise delivery risks and delays through fast, informed decision-making at every project stage.

3-Level Escalation Matrix

L3

Executive / Senior Management

Strategic decisions, major scope changes, contract-level issues, or unresolved L2 concerns.

Level 3
L2

Project Manager / Delivery Lead

Schedule deviations, resource bottlenecks, recurring quality issues, or L1-unresolved concerns.

Level 2
L1

Team Lead / Point of Contact

Day-to-day issues, task-level queries, routine coordination, and first-response support.

Level 1

On-Demand Support & Collaboration

Onqanet Technologies and customers can initiate On-Demand Calls at any time to address issues that may immediately impact project delivery or quality.

  • Project Schedules & Timelines
  • Delivery Milestones
  • Quality Standards
  • Resource Effort Allocation
  • Overall Project Performance
Schedule an On-Demand Call

Raise a request and our team will confirm a slot within 2 business hours.

Email Support

Reach us at sales@onqanet.com for non-urgent queries.

Phone Support

AUS/CAN: +1 356 364-0334  |  India: +91 8074025121

Raise a Support Ticket

Log your issue below and track progress through to resolution.

Communication Highlights

📧

Email

Formal correspondence and document exchange.

sales@onqanet.com
📞

Phone / Video Call

On-demand calls and scheduled review meetings.

+91 8074025121
💬

Instant Messaging

Slack / Teams channels for real-time project chat.

Request Channel Access
📊

Project Dashboard

Live status tracking, sprint boards, and burn-down charts.

View Dashboard
📝

Weekly Reports

Automated progress reports delivered every Friday.

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